I would like to return a product and get a refund. What do I do next?
We take great care in making sure our products do not have defects before we ship it out. However, unfortunate events do happen and we sometimes get complaints about defects in our products.
Here are a few ways to deal with it:
The fastest: call us or drop us an e-mail
or contact us via the inquiry/feedback form.
RETURNS
Our return policy
Don’t think your order is right for you? Don’t sweat it! Jack Of All Trades offers free and easy returns within 30 days after delivery – no questions asked! You can choose one of the following return options:
Exchange your item for different size/color
Exchanges are only available for size and/or colour of the same style. Exchanging for a different product is strictly not allowed; We recommend to return your original item for a refund and place a new order for the different product.
A full refund to your original payment mode or Store Credits
Refunds are typically issued via your preferred refund method indicated while filling up the 'Online Exchange and Return' request. If a refund method is not selected, by default the mode of refund is your original payment method, except Cash on delivery which is via Wallet Credit.
Using the table below, see what refund options are available to you. You will receive an email notification once your refund is processed.
Replacement for a wrong or defective item sent
We are terribly sorry and we would like to make it up to you! Please drop us an email at bejakofalltrades@gmail.com with the following details:
1. Your order number and your username
2. The matter of the issue (e.g. incorrect/defective item)
3. The serial number found on the product tag or product packaging
4. Pictures or videos, whichever applicable